Privacy Policy

1. Introduction

L.M. Auto Collision Center Inc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Mailing address
Vehicle information (year, make, model, VIN, mileage)
Insurance information (provider, policy number, claim number)
Payment information
Service history and repair records
Photos of vehicle damage

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website address
Geographic location (general)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our automotive repair services
To process transactions and send related information
To schedule and confirm service appointments
To prepare repair estimates and communicate costs
To process insurance claims and communicate with insurance providers
To send service reminders and maintenance notifications
To respond to your inquiries and provide customer support
To send promotional communications (with your consent)
To analyze website usage and improve user experience
To detect, prevent, and address technical issues
To comply with legal obligations

4. Third-Party Sharing

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Parts suppliers and distributors
Paint and material vendors
Insurance companies processing claims
Payment processors
Website hosting providers
Email service providers
Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain accurate business records

Vehicle service records are typically retained for a minimum of 7 years in accordance with industry standards and legal requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information. To do so, please contact us using the information provided below.

7.2 Opt-Out of Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

7.3 Do Not Track

Please note that we do not alter our website's data collection practices when we see a Do Not Track signal from your browser.

8. Data Deletion Process

If you wish to request the deletion of your personal information, please follow these steps:

Submit a written request to mail@lmautocollisioncenter.com or by mail to 4848 E 10Th Ct, Hialeah, FL 33013.
Include your full name, contact information, and a clear statement requesting data deletion.
We will verify your identity before processing your request.
Upon verification, we will delete your personal information within 30 days, except where retention is required by law.

Please note that certain information may be retained in anonymized or aggregated form for analytical purposes.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

L.M. Auto Collision Center Inc
4848 E 10Th Ct
Hialeah, FL 33013
Phone: +1(214) 493-1606
Email: mail@lmautocollisioncenter.com